BOOKING CONTRACT
Booking contract - please read before booking
Visit our 'Frequently Asked Questions' page for additional information.
Booking Contract - Moniack Lodges
Please:
- read in full this booking contract, which contains important information you need to consider before you book.
- note that you must be over 18 to make a booking.
- BOOKING
Bookings are only accepted and confirmed on receipt of a deposit which is equal to the total cost of the booking, per lodge. This deposit is refunded according to the cancellation policy.
Cancelation Policy
If the booking is cancelled less than 42 days before your arrival date (but more than 7 days before your arrival date), then a charge equal to 50% of the stay will be made.
If the booking is cancelled less than 7 days before your arrival then a charge equal to the full booking amount will be made.
If the booking is cancelled 42 or more days before arrival then a charge equal to £60 will be made. This is a non-refundable reservation fee covering administration cost we incur in processing your reservation. Transaction fees (if any paid at the time of booking for PayPal transactions) cannot be refunded.
A change of dates after a booking is confirmed will be treated as a cancellation, so would be subject to the cancellation policy terms and charges.
It is assumed that you have or intend to take out cancellation insurance.
When notice of cancellation is received, we open the dates for re-letting and on successfully re-letting of the the property we will refund pro rata. If the property is not re-let for the same dates, we will issue the necessary paperwork to your insurance company so that they may reimburse you.
A contract (our agreement) is formed when we receive the Required Payment and you have received a Confirmation. This will be deemed to be 24 hours if sent electronically and within 10 days if sent by post. If you do not receive a Confirmation within these timescales, please contact us immediately.
Required Payment means the required amount due for your break.
We find that most of the time, cancellations are due to unforeseen circumstances. But, to be as fair as we can to all of our customers, we will adhere to the cancellation terms and charges that apply, whatever the circumstances are. We, therefore, strongly recommend that you take out holiday insurance.
For bookings made using the Airbnb platform, please refer to your Airbnb reservation information for details of the cancellation policy.
The minimum stay period is 2 nights and your stay can start on any day of the week, except for Christmas and New Year holiday period bookings (refer to the booking calendar for minimum stays and arrival day restrictions for this period). We are open all year round. The maximum stay is 14 nights. Bookings made for longer than 14 nights will not be accepted.
Your Reservation
Our agreement with you binds you, the person named on the Confirmation, and all members of your party, including children. You must ensure that all members of your party are aware of, and accept, all of this agreement. Our agreement continues until the last member of your party has left the accommodation site.
Your reservation should be for holiday purposes only, unless otherwise agreed in writing. The booked period may not exceed the maximum allowable stay of 14 consecutive nights.
Our lodges should not be used for any special event (including for stag parties, hen parties, weddings, etc.) without prior discussion and written agreement by Moniack Lodges. Additional charges may apply.
You must be 18 years or over when you book this accommodation and must be part of the group occupying the premises.
The numbers in your party must never exceed the stated lodge capacity except by prior written agreement. The number of guests staying overnight within the lodge must not exceed those for which the lodge was booked, unless otherwise arranged by prior written agreement. The rental property is not, under any circumstances, to be sublet to another party.
The use use of camper vans, motor homes and/or caravans, or similar, and pitching of tents for overnight stays on the premises is not permitted under any circumstances. If you do so, we can refuse to hand over the property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
Lead guest address, contact and party information will be required for all bookings - a link to our guest registration form will be issued upon booking, where required.
- CARE OF PROPERTY / DAMAGE, ETC.
We do not require any cleaning or dilapidation deposits as security; all guests agree to take good care of our lodge and leave it in good condition (with the exception of dirty linen and normal cleaning) and fit for occupation by the next guest i.e. before guests leave we would ask them to please ensure that the bins have been emptied, washing up has been done and that the lodge is left in a tidy state. We ask that guests report any damages or breakages to us as they occur to enable us to make repairs / replacements for their own comfort and safety and, also, for the comfort of incoming guests.
We do not as policy charge for small accidental loss (e.g. wine glass or similar) but we reserve the right to recover larger losses, or any cleaning (other than normal cleaning), at cost in consultation with the guest as per the booking contract.
Whilst staying at the lodge, please;
- use the clothes horse provided indoors for drying purposes; do not place towels, clothes or any other item on the electrical appliances - this would be a fire hazard.
- do not place wet items on chairs or other furniture. A washing line is provided for outside drying.
- take all waste and recycling to the disposal area, prior to your departure (please rinse bottles and cans before disposal).
- put NO clogging objects i.e. tampons, sanitary towels, nappies, etc., into the toilets or drains.
Please Note: We operate a no smoking policy, in our lodges; if our guests are found to be in breach of this policy, we can require them to leave the property - we will treat any of these circumstances as a cancellation of the booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances.
Behaviour and compliance with this agreement
In the interests of others, guests must ensure that there is no unreasonable amount of noise in and around their lodge, particularly late at night.
You are responsible for the behaviour of all members of your party.
Children’s supervision & parental responsibility
There must be at least one capable and responsible adult over the age of 18 in each lodge.
You are responsible for the supervision of all members or your party under the age of 18; this is particularly important within the woodland grounds and, especially, when close to waterways.
- ARRIVAL/DEPARTURE TIMES
The occupancy period commences at 4.00pm on day of arrival; access and key information will be sent out to the lead guest following receipt of the final balance payment. Please do not arrive at the property early.
If you have any problems with/queries about your accommodation, or if you are lost or running late/have travel difficulties, please do not hesitate to get in touch with us on one of the following numbers;
Antonia: 07769 923637; Richard: 07990 722019; Home/Office: 01463 831574
The occupancy period ends at 10:00am on the day of departure; it is particularly important that the departure time be observed, so that Housekeeping has sufficient time to prepare the property for the next guests.
On departure, the lodge should be locked and all windows shut. If we are not available at the time of your departure, please return the key to the lockbox and scramble the numbers.
- NON-AVAILABILITY OF PROPERTY
We hope that we do not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, we would contact you immediately to discuss any proposed cancellation or adjustment.
In the unlikely event that the lodge becomes unavailable due to reasons beyond our control an alternate date will be offered - should this not be acceptable, or if no alternative is available, all monies will be returned in full. Moniack Lodges will not be liable for any loss, expense, inconvenience or further cost from such unavailability and the guests shall have no claim against them.
- LIABILITY
Moniack Lodges does not accept any liability in respect of loss or damage to the guests, their property, baggage, car or contents, save to the extent that such loss or damage arises as result of the negligence of Holidays at Moniack or their respective employees, agents or sub-contractors.
- CANCELLATIONS BY YOU
Should you have to cancel your holiday for any reason, please let us know immediately in writing.
Cancellation charges are as follows:
Should you cancel within 42 days of the arrival date (but more than 7 days before arrival) a refund equal to 50% of the stay will be made.
Should you cancel within 7 days of the arrival date a charge equal to the full booking amount will be made.
No show - in the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Please note: Transaction fees (i.e. PayPal fee, if any) cannot be refunded.
Cancellation Protection: We strongly recommend that you use holiday cancellation insurance. This will provide you with peace of mind if an unforeseen event forces you to cancel your holiday.
- DATA PROTECTION
Any personal information or details provided by our guests will be managed in accordance with the Data Protection Act 1998. The act gives individuals the right to know what data we hold on them, how we use it and to which third parties it is disclosed. For further information, please contact -
Moniack Lodges, Ravenscroft, Milifiach, Kirkhill, Inverness, Highlands. IV5 7PH
Tel: 01463 831574 / 077699 23637 or Email: holidays@moniack.com
- ELECTRICITY
Is provided in the price of the accommodation –
Fuel is included in the lodge rental cost; our heating systems will be set on timers for certain periods of the day to keep the chalet acceptably comfortable in all seasons. A booster facility, to top up heating if required, is available.
- FACILITIES
Affleck Lodge - Maximum occupancy - four guests including infants (children under two years). Kitchen - Integrated electric oven, gas hob, dishwasher, fridge with ice box, microwave and washing machine; Open plan living/dining area – wireless internet modem (WiFi), digital flat screen TV with integrated Freeview including radio, comfortable seating for four, dining table and four chairs; Bathroom – bath with over bath shower; Bedrooms – 2 x king-sized bedded rooms (one bed can be split to form two singles, on request), with wardrobes, dressing table; Outside - picnic bench; Other - iron, ironing board, vacuum cleaner, hairdryer.
Smithywood Lodge - Maximum occupancy - two guests including infants (child under two years). Kitchen - oven and gas hob, fridge with ice box, microwave, toaster, dishwasher, washing machine; Open plan living/dining area – Mosrø wood-burning stove (fuel included), wireless internet modem (WiFi), digital flat screen TV with integrated Freeview including radio, comfortable seating for four, dining table and four chairs; Bathroom – shower, toilet and wash basin; Bedrooms – 1 open plan room with superking-sized bed, with wardrobe, dressing table, bedside tables; Outside - picnic bench; Other - iron, ironing board, vacuum cleaner, hairdryer.
WiFi
Wireless internet access is not guaranteed and is provided subject to third party terms and conditions. The facility is not subject to any particular security/filtering measures and requires continuous parental supervision when used by children. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.
- IMPROVEMENTS AND MAINTENANCE
As we continually improve our facilities you may find that:
Maintenance work or housekeeping tasks are undertaken in and around your accommodation during your stay, although in such circumstances we try to minimise any inconvenience;
Different equipment is provided to that described on our website or in other communications.
- INVENTORY
Full lodge inventory is available on request.
- LINEN
Bed linens, towel sets, tea towels and a bath floor towel are provided, free of charge.
- PARKING
Car parking for two cars is available beside each lodge.
Electric Vehicle Charging – Our lodges do not have dedicated home charging units for electric vehicles; therefore, the charging of electric vehicles whilst on site is not permitted.
- WELCOME PACK
The following provisions are provided in a small quantity: washing up liquid, washing tabs, cleaning fluid, soap, toilet rolls, kitchen roll, salt & pepper, tea, coffee, sugar, milk.
- DOGS WELCOME!
We have had some great reviews from previous guests - most mention that our lodges were very clean and well presented upon their arrival; we’d like your help in maintaining this high standard – therefore, if you are bringing your pet on holiday, we ask you to respect these few simple, common sense requests:
- Please don’t leave your dog unattended in the property or garden – your dog must be kept on a lead/closely supervised when in the garden grounds;
- Please place your dog’s bedding, for use inside the lodge, in the rigid plastic dog bed, provided for use during your stay – please use a crate or your own dog bed, if preferred;
- Please keep your dog off the furniture and out of the bedroom/s;
- Any fouling in the lodge grounds or surrounding areas must be removed by owners immediately and disposed of in the bin - to ensure that future guests do not encounter dog waste, particularly children when playing in the garden grounds. Poop bags for use during your stay;
- Please ensure that you have cleaned down and dried your dog following exercise, before entering the lodge; a clean dog drying towel is available for use during your stay;
- Please be aware that ticks may be present in the area;
- Please clean up any residual mess and pet hairs, including in the garden, before you leave - please leave the lodge and garden grounds as you would expect to find them, with the exception of dirty linen/towels and general cleaning – no obvious signs of dog, pet hair, etc. should be present when you depart.
Some of the garden fences/walls may be low enough in height that dogs may be able to jump or climb over them and part of the waterside boundary is not fenced, so dogs may be able to venture out into neighbouring gardens and the road and onto the adjacent fields that are used for sheep farming; therefore, dogs must be closely supervised and/or kept on a lead when in the garden - please observe the country code during your stay in the Scottish Highlands, especially in respect of livestock and farmland.
You are responsible for the safety of your dog and for ensuring that your dog does not cause damage to any furniture, fixtures, fittings or structures within the boundaries of the property.
Updated November 2023
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